suitecrm telephony integration

Integrate Asterisk Call Logs, Call Recording, Lead System With SuiteCRM

SuiteCRM Asterisk integration

SuiteCRM integration to Asterisk provides Real-time call recording, analytics,  customer management, number look-ups and a number of other benefits that a standalone Asterisk cannot provide.

All incoming and outgoing calls are recorded and available for any kind of further analysis SuiteCRM Asterisk Integration provides click to call, call logs, call history. This will provide complete Call Center telephony Solution.

As a summary, the solution included the following features:

● Incoming Call integration into SuiteCRM
● Outgoing Call integration from SuiteCRM
● Soft Phone Integration with Zoiper as the Soft Phone
● Call Recording saved in SuiteCRM
● Call Saving and auto creation of call notes as a historical record in SuiteCRM
● Automatic Lead Creation into the SuiteCRM
● Call Association with Leads, Account and Contacts
● Contact Center Automation

The implementation enabled the system to receive the incoming calls with demographic(location, geneder, country) details of the existing contacts/ customers with a single click option to view all previous collaboration details directly in the SuiteCRM dashboard. It also enabled them in creating call notes associating with the contact as history items saving the link to the audio file of the recorded call. It allowed them in creating leads directly in the SuiteCRM from the call receive interface in case of a call coming in from an unregistered telephone number.

The SuiteCRM Asterisk Telephony Integration solution has improved the efficiency of CRM software process of the client dramatically with reduced individual dependency on the system and helped them in having well informed and personalized call conversations with the leads and customers.

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